Privacy Policy

At You Know What, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA).

By using our services or visiting our website, you consent to the collection, use, and processing of your personal information as outlined in this policy.

1. Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, phone number, and physical address.
Billing Information: Credit card details or payment information used for transactions.
Usage Information: Data on how you use our website, including IP address, browser information, and site interaction data through cookies or similar technologies.
Communications: Records of communication via email, phone, or other means, including inquiries and feedback.

2. Purpose of Collecting Information

Your personal information is collected and processed for the following purposes:

To provide our Digital Marketing Subscription Services and Digital Marketing Templates.
To process payments and manage billing.
To communicate with you regarding updates, marketing materials, or customer support.
To improve user experience on our website by analyzing usage patterns.
To comply with legal obligations.

3. Consent

By providing your personal information, you consent to us processing it for the purposes outlined above. You have the right to withdraw consent at any time by contacting us at Oh@youknwwhat.com. However, withdrawing consent may affect our ability to provide services to you.

4. Storage and Retention of Information

We will keep your personal information secure and retain it only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Once personal information is no longer necessary, it will be securely deleted or de-identified.

5. Your Rights Under POPIA

Under POPIA, you have the following rights:

Right to Access: You have the right to request details of the personal information we hold about you.
Right to Correction: If your personal information is inaccurate or outdated, you have the right to request a correction.
Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations.
Right to Object: You may object to us processing your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us at Oh@youknwwhat.com.

6. Sharing of Information

We will not share your personal information with third parties except under the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors or IT service providers. These providers are bound by confidentiality agreements.
Legal Obligations: We may disclose your personal information if required to do so by law or in response to a legal request, court order, or government investigation.

7. Security Measures

We are committed to protecting your personal information and employ appropriate technical and organizational measures to prevent unauthorized access, alteration, or destruction of your data.

However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

8. Cookies

Our website uses cookies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device that allow us to remember your preferences and provide you with a more personalized experience.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. Continued use of our services after any updates indicates your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us at:

Email: Oh@youknwwhat.com
Company Name: You Know What